Technology Assistance for Parents

Hello, Parents!
We realize it is sometimes frustrating trying to understand the new tech to help your students with their remote or online learning.  We have put together a few resources to help you navigate through the processes of getting connected, signing on to systems, or getting additional help.  
Step 1: Getting Connected to the Internet.  In order to access online instruction, you have to be on a computer that is connected to the Internet.
  • If you are using a CLPS provided Chromebook, please see the following instructions that detail How to connect a Chromebook to WiFi:
  • If you are using your own computing device, make sure you are connected to the Internet on a device with a modern web browser (Google Chrome, Microsoft Edge, Apple Safari, ...)
Step 2: Logging Into Virtual Classrooms.  If your child has an issue logging in to his/her account, please first email the teacher who can help with passwords and general troubleshooting.  The teacher will be able to get additional tech support requested for you if necessary.
For the basics of logging in with an student Google account and using a CLPS provided Chromebook, please see the help content below.

  • To login to any student systems that use Google for authentication (CLPS Chromebooks, Google Classroom, Schoology, etc), you must use the full google account: when signing on. 
  • On district-provided Chromebooks (and some of the custom links on the centralized Student Web Applications hub website) the is pre-populated for you so that only the Student ID has to be typed.  That said, if you don't see on the username a Google sign-in, then you will need to type the full Google/Gmail address into the username field in order to sign on.
  • Use the Student Web Applications hub to access district-provided online resources and curriculum.  We have made the Student Web Applications page a one-stop shop to reach all the online tools we provided.  Many of our district platforms have custom web links (URLs).  Whenever available, you should use the links we provide, not the generic vendor websites for each product.  For example, searching the web for Schoology, finding it, and then trying to login at will not get you our customized district instance of Schoology.  Using the custom links on Student Web Applications (and school home pages), which is will get you where you need to be.  Save the searching and use our websites to find the correct links to what you need.